Terms and Conditions
Booking Procedure
- All prices quoted are in GBP and are exclusive of VAT. This reduces from the 29th day onwards, providing there has been no break in occupancy.
- Part week’s will be charged at the Nightly rate.
- All rates are fully inclusive of utilities (incl. Council tax & TV license), parking, Sky, broadband, linen/towels & weekly maid service.
- Stays are available from 1 night. We offer automatic discounts for longer term stays.
- No deposits or contracts are required, however credit card details are to be held in lieu against any damages/losses/telephone accounts.
- Payment is due in advance of occupation by either credit card, cheque, cash or BACS. If paying by card, payment will be processed about 1 week prior to your arrival.
- Your booking confirmation will be e-mailed giving all the details you will require for check-in, together with our terms & conditions.
Changes to your Booking
- We are happy to make changes to your booking should you need to extend or shorten your stay, however please note that notice is required as follows:-
- 7 days min notice for nightly reservations
- 14 days min notice for week + reservations.
Should you not adhere to these notice periods, then charges will be due.
- On occasion it may be necessary to re-allocate apartments. In most cases this will be an identical apartment in either the same or a similar development. Alternatively, free upgrades will be given. Should none of these options be acceptable you may cancel the booking and receive a full refund, which will be deemed as full and final settlement.
- In the very unlikely event that we will need to cancel your booking, we shall attempt to seek a suitable alternative for you. Should this not be acceptable or possible a full refund will be applicable, deemed as full & final settlement.
- We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled, or we are unable to perform our obligations due to events that could not have been reasonably foreseen or avoided, such as war, terrorist activity, natural/man-made disaster, adverse weather conditions etc.
Number of Occupants
The maximum number of guests as confirmed at the time of booking are allowed at any one time – we reserve the right to refuse entry should you be in breach of this condition.
Use of fold up/sofa beds are only permitted when booked through us with the appropriate fee paid and will generally be placed in the lounge area. Should the unauthorised use of these items or additional guests be found then a charge will be applied.
The apartment cannot be re-let/sublet to any other group/party without the prior knowledge and consent of Cotels Management Ltd.
Arrival
Check in is from 2 pm – Early check ins are available, please arrange with the office prior to arrival - £on request.
A map, keys, swipe cards/fobs will be provided at check in from our 24 hour reception desk at 500 Avebury Boulevard, Central Milton Keynes, MK9 2BE, if staying at one of our Milton Keynes City Centre apartments, as per the full details provided on your booking confirmation.
If staying at Lea Meadows apartments, keys will be provided in the secure key cabinet on site, as per the full details provided on your booking
confirmation.
For Northampton stays we provide a personal meet & greet service. Arrangements will be made at the time of booking.
Single Occupancy Discount
If you have received a discount for a single occupancy stay then the use of only 1 bedroom is permitted. Should this not be adhered to then we reserve the right to make additional charges or even the full apartment rate.
Noise Levels/Nuisance Behaviour
A noise curfew operates at the development between 11pm & 8am. Please kindly refrain from excessive noise levels/loud music at all times in consideration for other residents.
We operate a zero tolerance policy, therefore guests found to be causing a nuisance or disturbance will be evacuated immediately – with no refunds due.
Hen/Stag Parties & Group Bookings
We do not knowingly accept bookings of this nature. Group bookings will also be required to give a reason for their stay. If the booking is allowed and guests are found to be holding parties of any kind, you will be evicted immediately with no refunds due.
Damages to the apartment
Guests are fully responsible for taking all reasonable care of the property, its fixtures and fittings and it’s contents during your stay and we would ask that you leave the property as you found it.
Any damages found at the end of your stay will be re-charged accordingly to the credit card details as held on file. Wherever possible quotations will be sought for the replacement/repair of any damaged items/goods.
If additional cleaning is required due to the poor state of a property after departure, then a charge will be made accordingly to cover the extra work.
Please note that our house-maids are not liable for washing up therefore please attend to this prior to your departure.
Liability
We use all reasonable efforts to ensure that the apartments offered by us are properly arranged and high standards are maintained. We accept responsibility to take reasonable care in the organisational aspects of the stay, however we are not liable and cannot be held responsible for the actions of other residents/owners or any other suppliers involved in your stay.
Personal Effects/Personal Injury
Cotels Management Ltd cannot be held responsible for any damage/loss to either your personal belongings, or for any personal injury that may occur during your stay.
Neither we, nor our representatives, can be held responsible for any circumstances beyond our control, including (but not limited to) mechanical breakdown, illness or failure of any public service supply.
We would highly recommend that all clients obtain appropriate travel and personal insurance cover, including contents cover if required in the case of longer term guests.
Rights of Access
Representatives and sub-contractors of Cotels Management Ltd have the right to access the property at any time for the purpose of carrying out any essential maintenance/repair work or to carry out an inspection.
We shall endeavour to contact you prior to entry and with the minimum of inconvenience to our guests, however we do reserve the right to access the apartment at any time without prior notice, if it is deemed necessary.
Information
All information supplied by Cotels Management Ltd is given in good faith and based on available information at the time. All reasonable measures are taken to ensure the accuracy of any statement in either writing or otherwise, but are not liable for any variation, however caused.
Departure from the Apartment
For Milton Keynes City Centre apartments, please return ALL keys/swipe cards/fobs on your agreed departure date to the 24 hour key collection point at 500 Avebury Boulevard, Central Milton Keynes, MK9 2BE. Please call us should this not be convenient, so we can make alternative arrangements.
If residing at Lea Meadows, please return keys to the secure key cabinet on site as you leave.
For Northampton apartments, please leave keys in the mail box for your apartment, situated in teh front foyer as shown on check-in.
Failure to return keys/cards/fobs will result in a £100 + VAT fee. Missing swipe cards/fobs will automatically attract a £50 + VAT if these are not returned with keys.
Acceptance of Terms
All reservations and payment of charges are subject to these terms and conditions that are deemed to have been accepted in full by the booker and all persons in the party/involved in the booking.
Complaints
We hope you will have an enjoyable stay with us, but in the event that you are not entirely satisfied with any aspect of your stay or the service being provided by us, then please notify us as quickly as possible so that we can assist, by one of the following methods:-
T: 01908 802853
F: 01908 802864
E: info@cotels.co.uk
… or in writing at 500 Avebury Boulevard, Central Milton Keynes, MK9 2BE.