The Small Print

Cancellation Policy

We pride ourselves on our flexibility and helpfulness as we know how unpredictable travel can often be.

We are more than happy to make changes to your booking should you need to extend or shorten your stay, however please note the following:-

Cancellations

If you need to cancel your booking, you are entitled to do so with no charge providing cancellation in writing (e-mail is acceptable to info@cotels.co.uk) has been received as follows:-

Stays of 1-6 nights – 48 hours minimum

7 days plus – 7 days minimum

Non-arrivals are non-refundable or transferable.

Amendments to your Booking

We pride ourselves on our flexibility and are happy to make amendments to your booking (e.g. change of dates, length of stay) wherever possible, providing the notice periods above (* see Cancellations) have been adhered to.

Extensions may be possible dependent on availability. Should the same apartment not be available we shall advise you of any alternative options we do have.

Changes to your Booking

On occasion, it may be necessary to re-allocate your apartment. In most cases this will be an identical apartment in either the same or similar development, however this may not always be possible. We shall endeavour to inform you of any changes prior to arrival.

Should none of these options be acceptable you may cancel the booking with no notice terms and receive a full refund, which will be deemed as full and final settlement.

In the very unlikely event that we will need to cancel your booking, we shall attempt to find a suitable alternative for you for the same price. Should this not be acceptable to you, or possible for us to find a suitable alternative, a full refund will be given deemed as full and final settlement.

We regret that we cannot accept liability for any loss, damage or additional expense where a booking needs to be altered or cancelled, or we are unable to perform our obligations due to events that could not have been reasonably foreseen or avoided, such as war, terrorist activity, natural/man-made disaster, adverse weather conditions etc.

 

Terms and Conditions

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